Organise a Return

The Returns Process

  1. To return any items you must contact us first to organise your return.
  2. Items sent back without authorisation may not be eligible to refund or replacement. 
  3. A member of our support team may contact you to see if an issue can be resolved without the need of a return.
  4. Please provide us your order number, item codes and reason for return.
  5. Once we have authorised your return, we will contact you regarding collection or how to send the item back to us
  6. Once we receive and process your return you will receive notification about your refund or replacements

Please read our full returns policy

To Request a Return Please call us on:

Call us: +44(0)1202 745179

All returns must be sent to:

Omega Products
45 Cobham Road
Ferndown Industrial Estate
BH21 7QZ